cooling-off– tag –

A practical guide for foreign residents and newcomers who need help with contracts, subscriptions, bills, defective goods, or other consumer problems in Japan. Learn when to call 188, what advisers can do, call charges, language limits, and how to prepare.

A practical guide for foreign residents and visitors who need to return an in-store or online purchase in Japan. Learn when shop policy applies, how the eight-day rules differ, what evidence to keep, and where to get consumer help.